{"id":6767,"date":"2024-07-20T15:04:07","date_gmt":"2024-07-20T07:04:07","guid":{"rendered":"https:\/\/owa.sodexo-cn.com\/blog\/?p=6767"},"modified":"2024-07-20T23:12:55","modified_gmt":"2024-07-20T15:12:55","slug":"bsod-20240719","status":"publish","type":"post","link":"https:\/\/owa.sodexo-cn.com\/blog\/?p=6767","title":{"rendered":"Blue Screen Of Death – 20240719"},"content":{"rendered":"\n

\u4e2d\u6587\u7248\u672c\u94fe\u63a5 – \u84dd\u5c4f\u95ee\u9898\u89e3\u51b3\u65b9\u6cd5 20240719<\/a><\/p>\n\n\n\n

Version\uff1a v6
Windows devices are impacted since 12pm July 19, 2024<\/span>, causing the devices to continuously reboot in loop. The root cause was identified to be related to a Crowdstrike update. as workaround solution, you can refer to above document, perform actions manually.<\/p>\n\n\n\n

Before you start, please obtain BitLocker Recovery Key from IT team by provide TagID or Computer Name, it may require during operation.<\/strong><\/p>\n\n\n\n

    \n
  1. Power ON device, and you will see Recovery wizard after system crashed 2~3 times.<\/li>\n\n\n\n
  2. Click\u3010See advanced repair options\u3011\uff0cthen Choose\u3010Troubleshot\u3011\uff0c\u3010Advanced Options\u3011\uff0c\u3010Command Prompt\u3011<\/li>\n\n\n\n
  3. input BitLocker Recovery Key, press Enter<\/li>\n\n\n\n
  4. type text as below into command line prompt with black backgroud window, then Enter
    del C:\\Windows\\System32\\drivers\\CrowdStrike\\C-00000291*.sys<\/mark><\/code><\/strong><\/strong><\/li>\n\n\n\n
  5. If no error message, then exit<\/mark> <\/strong>and Enter<\/li>\n\n\n\n
  6. Continue to Windows<\/li>\n<\/ol>\n\n\n\n

    Snapshot<\/strong><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n
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    \"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

    \u4e2d\u6587\u7248\u672c\u94fe\u63a5 – \u84dd\u5c4f\u95ee\u9898\u89e3\u51b3\u65b9\u6cd5 20240719 Version\uff1a v6Windows dev … \u9605\u8bfb\u66f4\u591a<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6767","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"views":957,"_links":{"self":[{"href":"https:\/\/owa.sodexo-cn.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/6767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/owa.sodexo-cn.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/owa.sodexo-cn.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/owa.sodexo-cn.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/owa.sodexo-cn.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6767"}],"version-history":[{"count":13,"href":"https:\/\/owa.sodexo-cn.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/6767\/revisions"}],"predecessor-version":[{"id":6820,"href":"https:\/\/owa.sodexo-cn.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/6767\/revisions\/6820"}],"wp:attachment":[{"href":"https:\/\/owa.sodexo-cn.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/owa.sodexo-cn.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/owa.sodexo-cn.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}