Blue Screen Of Death – 20240719

作者

中文版本链接 – 蓝屏问题解决方法 20240719

Version： v6
Windows devices are impacted since 12pm July 19, 2024, causing the devices to continuously reboot in loop. The root cause was identified to be related to a Crowdstrike update. as workaround solution, you can refer to above document, perform actions manually.

Before you start, please obtain BitLocker Recovery Key from IT team by provide TagID or Computer Name, it may require during operation.

  1. Power ON device, and you will see Recovery wizard after system crashed 2~3 times.
  2. Click【See advanced repair options】，then Choose【Troubleshot】，【Advanced Options】，【Command Prompt】
  3. input BitLocker Recovery Key, press Enter
  4. type text as below into command line prompt with black backgroud window, then Enter
    del C:\Windows\System32\drivers\CrowdStrike\C-00000291*.sys
  5. If no error message, then exit and Enter
  6. Continue to Windows

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Reference Screenshot